Refund Policy

In the following cases, we usually cannot offer refunds: 1. Unpaid orders For orders that have not completed payment, since no actual payment has been made, you cannot request a refund. 2. Special subscription services For certain special subscription services, such as Spotify, once the service begins providing access, the related payment is considered a final payment and refunds are not supported. 3. Point-based products For point-based services or products that include points, once the purchase is complete and you have used any amount or any number of points, it is considered that the service has already started, and refunds are not supported. Example: If a product includes 1000 points, once the purchase is completed and you begin using any of the points, regardless of whether you have used all 1000 points, the product does not support refunds. 4. Clearly stated service limitations If a service has clearly stated limitations on its functionality, usage conditions, applicable scope, or potential differences before purchase, in the product description, on the purchase page, or in any other prominent location, completing your purchase means you have understood and accepted those statements. Therefore, differences in experience, functional limitations, or usage issues arising from the clearly stated information above are not eligible for refunds. 5. Issues caused by device or login restrictions Our subscription services are generally supported only on non-TV devices such as PC, Mac, etc., and each account allows a maximum of one device logged in at the same time. If, due to logging in with multiple devices, using unsupported devices, or violating device and login restrictions, your account cannot be used normally, the service is limited, or your experience is affected, we are not responsible for such cases and cannot provide refunds. 6. Improper user operation If your service experience is affected, your account is restricted, suspended, or cannot be used normally due to your failure to follow our usage rules, service instructions, account security requirements, or other usage guidelines, we cannot provide refunds. 7. Subscriptions purchased with wallet balance If you purchase a subscription using wallet balance, regardless of whether the wallet balance is used to pay for the full or part of the order amount, once the subscription is purchased, it is considered consumed and refunds are not supported. 8. Other cases that do not meet refund conditions Apart from the situations clearly listed in the refund policy under “Cases where a refund can be requested,” other reasons that do not meet refund conditions are usually not eligible for refunds.

Each refund request may incur a refund fee. Refund fees are usually charged by the payment institution, bank, card network, or other payment service provider according to their rules; the exact amount is subject to the actual rules of the relevant payment channel. For subscription services that have been used for more than thirty (30) days, if after review the refund conditions are met, we will charge a service fee equal to ten percent (10%) of the total subscription order amount. For special product orders, if after review the refund conditions are met, we will charge a service fee equal to fifteen percent (15%) of the order amount. The service fees above are used to cover the reasonable costs already incurred by the platform during the service delivery process, including but not limited to: technical maintenance, customer support, system operation, account management, personnel investment, and related technical resource expenditures, to ensure the stability and continuity of the service. The refund amount is calculated as follows： Refund amount = Order amount - Refund fee - Service fee Where： (a) Refund fee: refers to the fees charged or withheld by the payment institution, bank, card network, or other payment service provider according to their payment and refund rules; (b) Service fee: refers to the fees charged by the platform to cover reasonable operational, personnel, and technical resource costs incurred during the period in which the service has already been provided. SubRya supports refunding the refund amount to your SubRya Wallet balance. You may choose to refund to your wallet balance; if refunded to wallet balance, an additional refund fee is usually not charged. Wallet balance can be used to purchase other products on the website and remains valid for a long time, unless this policy, platform rules, or applicable law provides otherwise.

1. Impact on personal accounts Some subscription services may, after a refund, impose restrictions or affect your personal account. For example, for subscription services related to YouTube, once the refund has been processed, your account may be unable to join any other family plan for the next twelve (12) months. The specific impact may vary depending on the rules of the third-party platform, the type of service, or the status of your account. If you request a refund within twenty-four (24) hours after purchase, please state the reason for the refund when submitting your refund request. After SubRya reviews and confirms that you meet the refund requirements, we will process the refund for you. Please note that, due to possible bank fees, payment channel fees, or other transaction processing charges that may occur during the payment and refund process, related fees may be deducted from the refund amount, or may be borne by you. 2. Consequences of violating the refund policy If your refund request falls under circumstances that violate SubRya’s refund policy, including but not limited to: fraudulent requests, malicious refunds, abuse of the refund mechanism, repeated submission of unreasonable refund requests, or other improper conduct, SubRya reserves the right to take appropriate measures against your SubRya account depending on the specific situation. Such measures may include, but are not limited to: restricting account features, suspending or terminating account service, refusing future refund requests, restricting future purchases, or taking other risk-control measures that SubRya deems necessary and reasonable. Please read this refund policy carefully before submitting your refund request, and ensure that the information you submit is true, accurate, and complete.

If, due to a force majeure event or other reasons beyond SubRya’s reasonable control, SubRya is unable to provide the service as described in the original order, SubRya will, based on the actual circumstances, offer reasonable solutions to users who have purchased. The above situations include, but are not limited to: changes to operating regions, policy changes, adjustments to the official rules of subscription services or OTT platforms, service restrictions, suspension, interruption, or other events that affect service delivery. In such cases, the solutions SubRya may offer include, but are not limited to: replacing the account within the specified period, extending the usage time, providing an alternative service, refunding to the SubRya wallet balance, or refunding the corresponding amount using the original payment method. All refund requests must be reviewed by SubRya, and SubRya will decide, at its sole discretion, whether to approve based on this refund policy, the order status, the service usage status, the nature of the product, and relevant evidence. Because virtual products have special characteristics such as instant delivery, online use, and non-returnability in physical form, refunds are generally not supported after purchase of more than twenty-four (24) hours. If the product has any issues, we will assist you promptly, and we may, depending on the actual circumstances, compensate for the corresponding usage time or provide other reasonable solutions. Before purchasing, please ensure that you have fully read, understood, and accepted this refund policy and the related service terms. If you encounter any problems during purchase or use, we recommend that you first contact SubRya Customer Support, and we will do our best to assist you.